Question 1

What's the best way to get in touch?

Accepted Answer

Please contact Holywood Design via email, it's the best way for us to discuss your requirements. Do say hello on Instagram though - it's a great way to keep in touch!

Question 2

How do I pay?

Accepted Answer

When purchasing products through the online shop you will be able to pay directly with a debit/credit card, or using PayPal if you prefer. For individual design work, including bespoke wedding stationery you will be invoiced via email, in which case you can pay via BACS or PayPal.

Question 3

Which methods of payment do you accept in your shop?

Accepted Answer

I accept payment via PayPal, debit and credit cards, and Apple Pay.

Question 4

What type of designing does Holywood Design do?

Accepted Answer

We offer all types of paper goods from greeting cards to bespoke prints – if it can be printed, we can do it at Holywood Design! Sarah also offers a freelance graphic design service utilising over a decade of professional experience, should you wish to get her on board, just send an email to info@holywooddesign.co.uk.

Question 5

Do consultations have to be done in person or can we chat via email or phone?

Accepted Answer

Many clients prefer to meet in person to talk about their requirements but this is not always possible. Email and phone are perfectly sufficient when it's not possible to meet.

Question 6

How long before a wedding should a couple contact Holywood Design about wedding stationery?

Accepted Answer

We would recommend that design consultations take place at least 6 months before the big day. However, couples are very welcome to contact Sarah at any stage and give their details.

Question 7

Can I exchange my order instead of returning it?

Accepted Answer

Holywood Design does not currently offer exhanges.

Question 8

Do you ship to (insert country)?

Accepted Answer

Yes! Worldwide shipping options are provided at checkout. Please contact me at info@holywooddesign.co.uk (mailto:info@holywooddesign.co.uk?subject=International delivery)if you don't see your country so I can help! I ship everything with great care directly from my studio in Northern Ireland.

Question 9

How long will it take to recieve my order?

Accepted Answer

Most items ship within 2-4 business days + shipping time. Orders are shipped First Class and items typically arrive 2-4 days after the item has shipped. Next Day orders are shipped that day, or the next business day. International orders are shipped First Class - please allow up to 3 weeks for delivery, as packages sometimes get held up in customs.

Question 10

What is your refund policy?

Accepted Answer

I want you to be 100% satisfied with your purchase! If for some reason you are not happy, please contact me within 48 hours of delivery at info@holywooddesign.co.uk (mailto:info@holywooddesign.co.uk?subject=I need a refund/exchange)so I can take care of any issues that may arise. Please note that used, opened and/or sale items cannot be returned. Custom orders are non-refundable. For further info please read my refund policy.(javascript:void(0))

Question 11

Can you design a logo for me?

Accepted Answer

Yes! Contact me at sarah@holywooddesign.co.uk (sarah@holywooddesign.co.uk)and let me know the details of what you're looking for. You can also browse previous branding design work and the packages I offer here.(https://www.holywooddesign.co.uk/branding)

Question 12

I love this product, but can you switch out the text or change the colour?"

Accepted Answer

Yes, this shouldn't be a problem. Just contact me at info@holywooddesign.co.uk (mailto:info@holywooddesign.co.uk?subject=Can you tweak a HD design for me?)and let me know in detail what you're after. Please note I will need to charge a little extra for your amended design. Likewise, If you are interested in commissioning 100% custom artwork, simply send me an email.

Question 13

Do you offer digital downloads?

Accepted Answer

At this time, I do not offer digital downloads of any designs or products. I work with the printers to make sure each item is true to colour and of high quality, so only physical items are available.

Question 14

I have a question that's not on here. Help!

Accepted Answer

Don't fret. Email Sarah at info@holywooddesign.co.uk,(mailto:info@holywooddesign.co.uk?subject=I have an enquiry for Holywood Design) and I'll get back to you asap.

Question 15

I love your abstract acrylic paintings, but do you take commissions so I can choose the colours and size?"

Accepted Answer

Yes! Contact Sarah today and let her know your colour scheme. Please note that abstract acrylic pours are unpredictable, but the finished piece will be beautiful.

Question 16

Can you add a handwritten message to the greeting card and send it straight to the recipient?

Accepted Answer

Yes! We offer a handwritten message service on all HD greeting cards. Simply choose the card design you want and type your message into the 'Add handwritten message' box on the product page. Be sure to put the recipient's address as the shipping address when you place your order.

Question 17

Can you send an HD print with a handwritten card directly to the recipient for me?

Accepted Answer

Certainly! Please see the Handwritten Message Servicep(javascript:void(0))age for details.

Question 18

Do you offer free shipping?

Accepted Answer

Yes! Spend £30 or over on one order and UK Standard Shipping will be free. Offer excludes Party Goods.

Question 19

Do your art prints last?

Accepted Answer

Yes! Each art print is printed using a fine art printer which produces vibrant, permanent and exquisite gallery quality prints to display and cherish forever.

Question 20

How do I order wholesale products from you?

Accepted Answer

Thank you so much for your interest in carrying Holywood Design products in your store! Please email me at sarah@holywooddesign.com to place a wholesale order (https://www.holywooddesign.co.uk/wholesale)or shop via Creoate (https://www.creoate.com/store/holywood-design/?referred=true&referrer=187650)or Faire (https://holywooddesign.faire.com)

Question 21

Do you accept wholesale orders?

Accepted Answer

Absolutely! Please click here (https://www.holywooddesign.co.uk/wholesale)for more info.

Question 22

Can I commission you to create some art especially for me?

Accepted Answer

Depending on the type of art, I will happily discuss what you're after to see if it's something I can create for you.

Question 23

Where can I find out about new products?

Accepted Answer

Please sign up to my mailing list if you’d like to be among the first to be notified of what's new. I also post new work on my Instagram (https://www.instagram.com/holywood.design/)and Facebook (https://www.facebook.com/holywood.design/)accounts.

Frequently Asked Questions

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