Frequently Asked Questions

What's the best way to get in touch?


Please contact Holywood Design via email, it's the best way for us to discuss your requirements. Do say hello on Instagram though - it's a great way to keep in touch!




Do consultations have to be done in person or can we chat via email or phone?


Many clients prefer to meet in person to talk about their requirements but this is not always possible. Email and phone are perfectly sufficient when it's not possible to meet.




How long before a wedding should a couple contact Holywood Design about wedding stationery?


We would recommend that design consultations take place at least 6 months before the big day. However, couples are very welcome to contact Sarah at any stage and give their details.




What type of designing does Holywood Design do?


We offer all types of paper goods from greeting cards to bespoke prints – if it can be printed, we can do it at Holywood Design! Sarah also offers a freelance graphic design service utilising over a decade of professional experience, should you wish to get her on board, just send an email to info@holywooddesign.co.uk.




How do I pay?


When purchasing products through the online shop you will be able to pay directly with a debit/credit card, or using PayPal if you prefer. For individual design work, including bespoke wedding stationery you will be invoiced via email, in which case you can pay via BACS or PayPal.




Can I exchange my order instead of returning it?


Holywood Design does not currently offer exhanges.




Do you ship to (insert country)?


Yes! International shipping options are provided at checkout. Please contact me at info@holywooddesign.co.uk if you don't see your country so I can help!




How long will it take to recieve my order?


Most items ship within 2-4 business days + shipping time. Orders are shipped First Class and items typically arrive 2-4 days after the item has shipped. Next Day orders are shipped that day, or the next business day. International orders are shipped First Class - please allow up to 3 weeks for delivery, as packages sometimes get held up in customs.




What is your refund policy?


I want you to be 100% satisfied with your purchase! If for some reason you are not happy, please contact me within 48 hours of delivery at info@holywooddesign.co.uk so I can take care of any issues that may arise. Please note that used, opened and/or sale items cannot be returned. Custom orders are non-refundable. For further info please read our refund policy.




Will you design a logo for me?


Yes! Contact Sarah at info@holywooddesign.co.uk and let her know details of what you're looking for.




I love this product, but can you switch out the text or change the colour?


Yes, this shouldn't be a problem. Just contact me at info@holywooddesign.co.uk and let me know in detail what you're after. Please note I will need to charge a little extra for your amended design. Likewise, If you are interested in commissioning 100% custom artwork, simply send me an email.




Do you offer digital downloads?


At this time, I do not offer digital downloads of any designs or products. I work with the printers to make sure each item is true to colour and of high quality, so only physical items are available.




I have a question that's not on here. Help!


Don't fret. Email Sarah at info@holywooddesign.co.uk, and I'll get back to you asap.




I love your abstract acrylic paintings, but do you take commissions so I can choose the colours and size?


Yes! Contact Sarah today and let her know your colour scheme. Please note that abstract acrylic pours are unpredictable, but the finished piece will be beautiful.




Can you add a handwritten message to the greeting card and send it straight to the recipient?


Yes! We offer a handwritten message service on all HD greeting cards. Simply choose the card design you want and type your message into the 'Add handwritten message' box on the product page. Be sure to put the recipient's address as the shipping address when you place your order.




Can you send an HD print with a handwritten card directly to the recipient for me?


Certainly! Please see the Handwritten Message Service page for details.




Do you offer free shipping?


Yes! Spend £50 or over on one order and UK Standard Shipping will be free.